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FAQ

COVID-19 SAFETY PROTOCOLS

Citizen Yoga takes precautions to prevent the spread of COVID-19 very seriously. For our full list of COVID safety policies and procedures, please see here.

NEW STUDENTS

Please arrive approximately ten minutes prior to the start of class to sign in, have an Experience Manager show you around the studio, and get settled on your mat. We have mats and props for purchase, as well as cubbies to store your belongings. Shoes and phones are not allowed in the yoga room, but your smiles and willingness to learn are more than welcome!

Especially as seasons change, please make sure to keep your mat clean, towels washed, and remain mindful of the various smells you may bring into the space — personal body odor, perfumes, colognes, etc.

Savasana is important. Please stay for this pose; it helps decrease your stress levels from day-to-day and relaxes the body. If you cannot stay for the entirety of class, please let the instructor know beforehand so they can help you leave quietly.

After class, be sure to wipe down the area around your mat. It helps ensure that you and all of your yogi friends stay safe and comfortable in class.

To make a reservation, please visit MindBody, or call or text your studio’s phone to have one of our Experience Managers at the front desk support you. With the limited in-studio class capacity due to COVID, in-studio classes do fill up, so we encourage pre-registration. All in-studio YogaMedics Back to Basics and Prenatal classes require pre-registration due to the fact that these classes only allow for eight students per class.

You can always call or text your studio for additional assistance from an Experience Manager:

Bloomfield: 248-480-4683
Cleveland: 216-415-6050
Detroit: 313-502-5450
Royal Oak: Call 248-26-2160 or text 248-607-6761

If you are registered for a class, but will not be able to make it, please cancel your reservation before class time. Our classes do fill up frequently, and we want to ensure there is space for everyone who arrives to practice. Reservations may be cancelled online through MindBody, or by calling or texting the studio. In-studio reservations that are not cancelled 6 hours prior to class time for Bloomfield, Detroit, and Royal Oak, or 2 hours prior to class time for Cleveland, are subject to a $10 Late Cancel/No Show Fee. Please refer to our class cancellation policy in the next section.

You can always call or text your studio for additional assistance from an Experience Manager:

Bloomfield: 248-480-4683
Cleveland: 216-415-6050
Detroit: 313-502-5450
Royal Oak: Call 248-26-2160 or text 248-607-6761

Due to COVID-19 safety precautions, we are no longer providing rental mats for the safety and health of our community. We sell mats at a range of price points from brands like Manduka and Jade. We also encourage students to bring or purchase their own props and blocks as studio props are not available for use.

Under normal circumstances: Yes! Rental mats are $2 — please bring cash if you do not already have a card on file. We will not run cards for less than $5 — an Experience Manager at the front desk can credit your account for $5 or more. 

Due to COVID, our classes are only gently warmed to a maximum of 75 degrees Fahrenheit.

Normally, with the exception of Back to Basics and Prenatal classes, our studio is heated to about 87-92 degrees Fahrenheit. It is warm to facilitate a more open body, especially during the winter months. There is some temperature variation between classes and locations. The climate of the class is entirely controlled by the teacher, so if you are ever too hot or too cold please let your instructor know and they can make adjustments.

Start with the New Student Special 5 for $25, and try to make it to a variety of class types led by different teachers. Our teachers and classes are diverse, but share an undercurrent of integrity. We are not cookie cutter.

After you finish the New Student Special you should base your purchase on how often you practice. If you practice once a week we recommend any of the class packages — 10, 15, 25, or 50. Keep in mind, the more classes you purchase at one time, the cheaper the cost per class.

If you plan on practicing two or more times per week, our Founders Club is the most affordable option: $115 [Michigan students] or $100 [Cleveland students] unlimited monthly in-studio, outdoor, and online yoga with 15% off retail, workshops, and teacher training, as well as two guest or kids room passes per month. This package can be put on hold for up to two months, one time per year. The Founders Club is a six-month minimum commitment, so if you are moving or from out of town, the Unlimited Month package is your best bet.     

Due to COVID-19 safety precautions, our showers are not available for use.

We have showers and changing rooms at all studios. Royal Oak has one shower, Bloomfield has one shower, Detroit has three showers, and Cleveland has one shower. Each is stocked with shampoo and conditioner. Feel free to stay after your shower and get ready in our community vanity areas.

Unfortunately, first class free is a promotion for local residents only. We are always excited to host students from out of town! You are eligible for a discounted drop-in ($22), or you may buy the New Student Special (5 classes for $25).

ONLINE LIVE CLASSES

To make a class reservation, check out our Online Live schedule or sign up using the MindBody app. If you need help signing up, this guide will walk you through how to sign up.

You can always call or text your studio’s phone and one of our Experience Managers at the front desk will be happy to provide you with additional assistance.

Bloomfield: 248-480-4683
Cleveland: 216-415-6050
Detroit: 313-502-5450
Royal Oak: Call 248-26-2160 or text 248-607-6761

Look for a quiet, private space to roll out your mat. We recommend having 2 blocks and a strap easily within reach. If you don’t have yoga props, you can purchase them in our online store or pick up some props the next time you’re at one of our studios.

Download the Zoom app either on your phone or computer to join class. We highly recommend practicing with a set of Bluetooth headphones to help tune out any outside distractions. Your teacher will share the class playlist in the Zoom chat, so you’re welcome to flow to your teacher’s playlist or select your own music.

Yes! Citizen Yoga class passes, Founders memberships, and Movement + Wellbeing memberships can be applied to in-studio, online live (Zoom), and outdoor classes. There are some special class passes that do not apply to in-studio classes, but the title of the class pass will explicitly state that if that is the case.

Conversation is a great way to break the awkwardness that can come with taking any class. This is especially true since we’ve gone online! Feel free to un-mute yourself and SAY HELLO to people you know and introduce yourself to someone new. The teacher will mute everyone when it’s time to start class.

You will also receive a link to the teacher’s playlist once you are in the Zoom meeting. You can play the playlist in the background while the teacher is teaching class. You’ll be able to control the volume of the playlist separately.

Turn on your video! Citizen teachers offer alignment-based cues, so if we can see you, we can provide verbal assists to help you deepen your practice. If you’re not feeling video, no problem at all. You can still have a great practice with all the anonymity you want!

Fitgrid sends registered students an individualized Zoom link approximately one hour before class begins. Add [email protected] to your email contacts to make sure these emails don’t land in your spam folder. If you do not receive an email with the link for class, please reach out to [email protected] or text our help line at (248) 607-6761.

OUTDOOR CLASSES

Our team closely monitors the weather of each Citizen Yoga studio location. If the weather calls for rain or temperatures below 55 degrees, the outdoor class will be relocated.

Our team will make the call to relocate an outdoor class by 6:00p the evening before morning classes and by 12:00p the day-of for evening classes to give everyone time to adjust their schedules.

Students registered for outdoor classes at Bloomfield, Detroit, or Royal Oak will receive an email with the new location from [email protected]

Students registered for outdoor classes at Cleveland will receive an email with the new location from [email protected]

Most outdoor classes will be relocated to in-studio. Our studios have limited class capacity due to COVID, so Founders will receive priority access to these in-studio spots. Founders will be automatically re-registered for the in-studio class, but must email to confirm their spot within 2 hours of receiving the class relocation notification email. All other students will be added into the in-studio class list based on the order they originally registered for class.

If you feel uncomfortable practicing in-studio for any reason, check out our online schedule! There is almost always another class available within the same time frame you originally intended to take class.

Most outdoor classes will be relocated to in-studio. The maximum number of students in a class is 50% or less than normal capacity. Each location’s current in-studio class capacity is provided below:

Bloomfield: 16
Cleveland: 15
Detroit: 18
Royal Oak: 15

For outdoor classes relocated to in-studio, Founders will be automatically re-registered for the in-studio class. They have 2 hours to confirm their spots before all other students are added into the in-studio class based on their original registration times. A waitlist will be created once the class capacity is reached, and students will receive a notification from MindBody if a spot becomes available for them.

If you feel uncomfortable practicing in-studio for any reason, check out our online schedule! There is almost always another class available within the same time frame you originally intended to take class.

If you aren’t able to find another class, don’t worry. You won’t lose any classes on your account for cancelling your registration.

Our standard cancellation policy requires in-studio classes to be cancelled in advance of the class start time to avoid the $10 Late Cancel/No Show Fee (6 hours in advance for Bloomfield, Detroit, and Royal Oak; 2 hours in advance for Cleveland). This fee is waived for outdoor classes that are relocated to in-studio, however, we kindly request you cancel your registration as soon as you know you won’t be able to make it to class so that another student can take your spot.

POLICIES

Due to our limited in-studio capacity as a result of COVID, we require in-studio classes to be cancelled in advance of the class start time to avoid the $10 Late Cancel/No Show Fee (6 hours in advance for Bloomfield, Detroit, and Royal Oak; 2 hours in advance for Cleveland). Your passes will still be available for use. To avoid this fee, cancel your registration using the MindBody app or call or text the studio prior to class. 

At this time, we do not enforce a cancellation policy for online classes. The Experience Managers at the front desk will early cancel your reservation for these classes when they notice that you are not present. You will not be charged a fee and your class passes will not be affected. 

For our busiest holidays, such as Thanksgiving and New Years Day, cancellations must be made 12 hours in advance to avoid the $10 Late Cancel/No Show Fee. 

We only offer one sale package per person. If you have already made the purchase we can return the additional package as a credit to your account.

Unused, active yoga packages may be exchanged for credit to use toward future classes or retail purchases. Workshops require 24 hours notice to cancel for credit otherwise the workshop is non-refundable. Retail items may be exchanged for store credit to be used toward other retail purchases only. Consignment sales are all final, but if any jewelry items break we are happy to contact the artist for a repair.

Class passes cannot be shared. However, if you enroll in our Founders Club monthly membership, you receive two guest passes a month. 

Individual students must create their own MindBody account and reserve their own spot. This can be done online, over the phone, or in-studio. Remember, first time students receive their first class FREE!

Yes, as long as you have met the minimum commitment of six months and given us two weeks notice prior to your next scheduled auto-pay. You are required to complete a written Membership Cancellation Request form, which can be obtained by emailing [email protected] or requesting one from the front desk. Submit the cancellation form via email or give it to any of our Experience Managers for your request to be processed.

All Citizen Yoga packages are universal unless specified otherwise. We do offer studio specific packages in Detroit, so please read the description of the package prior to purchasing. We are here to support you in finding the perfect package for your practice. Please ask for advice if you are unsure about what would suit your needs best, or see the FAQ answer above!

Yes, memberships can be put on hold for up to two months for any reason at any time one time per year, per person. If you are injured or sick and require a longer hold period we will ask for a doctor’s note. Packages can only be put on temporary hold in the case of an injury. To put your membership or package on hold, please discuss with a Experience Manager at the front desk.

MINDBODY AND ACCOUNTS

Log in to your MindBody account and visit “My Info”. You can also always ask the Experience Manager at the front desk or over the phone to check for the number of classes you have on your account, as well as their expiration date. 

All regularly-priced class passes expire one year after date of purchase. The New Student Special 5 for $25 expires two months after the date of first use. Sale packages typically have much shorter, strict expiration dates — that is why we are able to offer them at such great prices! Please note the expiration date on your receipt.

You can change your billing information at the studio or over the phone with one of our Experience Managers at the front desk, or online through your MindBody account under “Payment” within “My Info“.

Easy fix! Experience Managers will take care of it for you in-studio. Please bring this to their attention the next time you come to practice! To avoid this issue, it is helpful if you specify what package you would like for us to pull from on the sign in sheet each time you attend.

GENERAL

We have researched and experimented with several different class times and styles at each location so that we can best meet our students’ needs. That being said, we are always open to feedback! Please direct such suggestions to an Experience Manager at the front desk or email [email protected].

Visit our homepage to add your email address to our mailing list. Our emails are sent out 1-2 times per week to inform you about package specials, events, workshops and winners of all our awesome giveaways!

Yes, we give 10% off all regularly-priced packages to students, seniors, military, City of Royal Oak employees, and City of Detroit employees. This does not apply to sale packages, memberships, or Detroit-only packages.

We babysit while you do yoga! A single visit is $5, or you can get 10 passes for $40. We will watch children three months and older. The toys and environment cater to a toddler age group, but older kids are welcome and may want to bring a game or book.

Private sessions can be taught onsite or in-studio as long as studio privates do not overlap with any of our regularly-scheduled class times. It is a flat rate of $150 with no minimum number of participants required. The Detroit studio can hold up to 60 people and the Royal Oak studio can accommodate up to 47. We do our best to coordinate with your choice of instructor, and tailor the class per your request.

To schedule a private or team building class email [email protected].

Schedule directly with the wellness practitioner. Check the Services pages on the website for their direct lines.

Most of our instructors are on Spotify. Feel free to browse for them by name and then choose the playlists you would like to follow.

Yes! We love exploring the world with our kula. Citizen Yoga retreats are fun, relaxing vacations with no specific yoga experience required. If you are interested in staying in the loop on upcoming retreats, please follow us on Facebook and Instagram, or email [email protected].

CY is always happy to donate class passes! Please send a formal donation request letter on your association’s letterhead, any forms required, and tax information if applicable to [email protected]. Please specify if you’d like to pick up your donation or have it mailed.

Due to COVID-19, we do not have Lost and Found. 

Yes! However, we are not responsible for what is left at the studio. We hold found items for up to two weeks. If you want to confirm your items are in the lost and found, please call the studio and ask the Experience Manager at the front desk to check for you. If valuable items like credit cards, keys, or jewelry are found, they are held behind the desk, where the Experience Manager will return them to you. If you leave your mat, we will hold onto it for one month. After one month, we donate all mats to Mats for Mutts. 

DO YOU NEED HELP SIGNING IN TO ONLINE CLASS?

TEXT: 248-607-6761
EMAIL: [email protected]

FOR OUTDOOR CLASSES:
ROYAL OAK: GO DIRECTLY TO THE STUDIO

DETROIT: GO TO THE BELT, BEHIND THE Z-LOT

BLOOMFIELD: GO DIRECTLY TO THE STUDIO OR WALK UP THE STAIRS IN THE OFFICE BUILDING

CLEVELAND: GO DIRECTLY TO THE STUDIO