FAQ

Please arrive approximately ten minutes prior to the start of class to sign in, have an Experience Manager show you around the studio, and get settled on your mat. We have mats and props for purchase, as well as cubbies to store your belongings. Shoes and phones are not allowed in the yoga room, but your smiles and willingness to learn are more than welcome!

Especially as seasons change, please make sure to keep your mat clean, towels washed, and remain mindful of the various smells you may bring into the space — personal body odor, perfumes, colognes, etc.

Savasana is important. Please stay for this pose; it helps decrease your stress levels from day-to-day and relaxes the body. If you cannot stay for the entirety of class, please let the instructor know beforehand so they can help you leave quietly.

After class, be sure to wipe down the area around your mat. It helps ensure that you and all of your yogi friends stay safe and comfortable in class.

To make a reservation, please visit MindBody, or call or text your studio’s phone to have one of our Experience Managers at the front desk support you. With the limited in-studio class capacity due to COVID, in-studio classes do fill up, so we encourage pre-registration. All in-studio YogaMedics Back to Basics and Prenatal classes require pre-registration due to the fact that these classes only allow for eight students per class.

You can always call or text your studio for additional assistance from an Experience Manager:

Bloomfield: 248-480-4683
Cleveland: 216-415-6050
Detroit: 313-502-5450
Royal Oak: Call 248-26-2160 or text 248-607-6761

If you are registered for a class, but will not be able to make it, please cancel your reservation at least two hours before class time. Our classes do fill up frequently, and we want to ensure there is space for everyone who arrives to practice. Reservations may be cancelled online through MindBody, or by calling or texting the studio. In-studio reservations that are not cancelled prior to that two hour window are subject to a $10 No Show Fee. Please refer to our class cancellation policy in the next section.

You can always call or text your studio for additional assistance from an Experience Manager:

Bloomfield: 248-480-4683
Cleveland: 216-415-6050
Detroit: 313-502-5450
Royal Oak: Call 248-26-2160 or text 248-607-6761

Due to COVID-19 safety precautions, we are no longer providing rental mats for the safety and health of our community. We sell mats at a range of price points from brands like Manduka and Jade. We also encourage students to bring or purchase their own props and blocks as studio props are not available for use.

Under normal circumstances: Yes! Rental mats are $2 — please bring cash if you do not already have a card on file. We will not run cards for less than $5 — an Experience Manager at the front desk can credit your account for $5 or more. 

Yes, with the exception of Back to Basics and Prenatal classes, our studio is heated to about 87-92 degrees Fahrenheit. It is warm to facilitate a more open body, especially during the winter months. There is some temperature variation between classes and locations. The climate of the class is entirely controlled by the teacher, so if you are ever too hot or too cold please let your instructor know and they can make adjustments.

Start with the New Student Special 5 for $25, and try to make it to a variety of class types led by different teachers. Our teachers and classes are diverse, but share an undercurrent of integrity. We are not cookie cutter.

After you finish the New Student Special you should base your purchase on how often you practice. If you practice once a week we recommend any of the class packages — 10, 15, 25, or 50. Keep in mind, the more classes you purchase at one time the less it costs per visit.

If you plan on practicing two or more times per week, our Founder’s Club is the most affordable option: $115 unlimited monthly in-studio, outdoor, and online yoga with 15 percent off workshops, retail, and teacher training, as well as two guest passes per month. This package can be put on hold for up to two months, one time per year. The Founder’s Club is a six-month commitment, so if you are moving or from out of town, the One Month Unlimited package is your best bet.     

Due to COVID-19 safety precautions, our showers are not available for use.

We have showers and changing rooms at all studios. Royal Oak has one shower, Bloomfield has one shower, Detroit has three showers, and Cleveland has one shower. Each is stocked with shampoo and conditioner. Feel free to stay after your shower and get ready in our community vanity areas.

Unfortunately, first class free is a promotion for local residents only. We are always excited to host students from out of town! You are eligible for a discounted drop-in ($22), or you may buy the New Student Special (5 classes for $25).

Due to our limited in-studio capacity as a result of COVID, we require in-studio classes to be cancelled in advance of the class start time to avoid the $10 Late Cancel / No Show Fee (4 hours in advance for Royal Oak, Bloomfield, and Detroit; 2 hours in advance for Cleveland). Your passes will still be available for use. To avoid this fee, cancel your registration using the MindBody app or call or text the studio prior to class. 

At this time, we do not enforce a cancellation policy for outdoor or online classes. The Experience Managers at the front desk will early cancel your reservation for these classes when they notice that you are not present. You will not be charged a fee and your class passes will not be affected. 

For our busiest holidays, such as Thanksgiving and New Years Day, cancellations must be made 12 hours in advance to avoid the $10 Late Cancel / No Show Fee. 

We only offer one sale package per person. If you have already made the purchase we can return the additional package as a credit to your account.

Unused, active yoga packages may be exchanged for credit to use toward future classes or retail purchases. Workshops require 24 hours notice to cancel for credit otherwise the workshop is non-refundable. Retail items may be exchanged for store credit to be used toward other retail purchases only. Consignment sales are all final, but if any jewelry items break we are happy to contact the artist for a repair.

Class passes cannot be shared. However, if you enroll in our Founder’s Club monthly membership you receive two guest passes a month. 

Individual students must create their own MindBody account and reserve their own spot. This can be done online, over the phone, or in-studio. Remember, first time students receive their first class FREE!

Yes, as long as you have met the minimum commitment of six months and given us two weeks notice prior to your next scheduled auto-pay. You are required to complete a written Membership Cancellation Request form, which can be obtained by emailing [email protected], or from the front desk. Submit the cancellation form via email or give it to any of our Experience Managers at the front desk. They will process your request.

All Citizen Yoga packages are universal unless specified otherwise. We do offer studio specific packages in Detroit, so please read the description of the package prior to purchasing. We are here to support you in finding the perfect package for your practice. Please ask for advice if you are unsure about what would suit your needs best, or see FAQ answer above!

Yes, memberships can be put on hold for up to two months for any reason at any time one time per year, per person. If you are injured or sick and require a longer hold period we will ask for a doctor’s note. Packages can only be put on temporary hold in the case of an injury. To put your membership or package on hold, please discuss with a Experience Manager at the front desk.

Log in to your MindBody account and visit “My Info”. You can also always ask the Experience Manager at the front desk or over the phone to check for the number of classes you have on your account, as well as their expiration date. 

All regularly priced class passes expire one year after your date of purchase.

The New Student Special expires two months after the date of sale.

Each Special Package expires as written on your receipt.  

You can change your billing information at the studio or over the phone with one of our Experience Managers at the front desk, or online through your MindBody account under “Payment” within “My Info“.

Easy fix! Experience Managers will take care of it for you in-studio. Please bring this to their attention the next time you come to practice! To avoid this issue, it is helpful if you specify what package you would like for us to pull from on the sign in sheet each time you attend.

We have researched and experimented with several different class times and styles at each location so that we can best meet our students’ needs. That being said, we are always open to feedback! Please direct such suggestions to an Experience Manager at the front desk or email [email protected].

Visit our homepage to add your email address to our mailing list. Our emails are sent out 1-2 times per week to inform you about package specials, events, workshops and winners of all our awesome giveaways!

Yes. All regularly-priced class passes expire one year after date of purchase. The New Student Special 5 for $25 expires two months after the date of first use. Sale packages typically have much shorter, strict expiration dates — that is why we are able to offer them at such great prices! Please note the expiration date on your receipt.

Yes, we give 10 percent off all regularly-priced packages to students, seniors, military, Royal Oak employees, and Detroit employees. This does not apply to sale packages, memberships, or Detroit-only packages.

We babysit while you do yoga! A single visit is $5, or you can get 10 passes for $40. We will watch children three months and older. The toys and environment cater to a toddler age group, but older kids are welcome and may want to bring a game or book.

Private sessions can be taught onsite or in-studio as long as studio privates do not overlap with any of our regularly-scheduled class times. It is a flat rate of $150 with no minimum number of participants required. The Detroit studio can hold up to 60 people and the Royal Oak studio can accommodate up to 47. We do our best to coordinate with your choice of instructor, and tailor the class per your request.

To schedule a private or team building class email [email protected].

Schedule directly with the wellness practitioner. Check the Services pages on the website for their direct lines.

Yes! We love exploring the world with our kula. Citizen Yoga retreats are fun, relaxing vacations with no specific yoga experience required. If you are interested in staying in the loop on upcoming retreats, please follow us on Facebook and Instagram, or email [email protected].

CY is always happy to donate class passes! Please send a formal donation request letter on your association’s letterhead, any forms required, and tax information if applicable to [email protected]. Please specify if you’d like to pick up your donation or have it mailed.

Yes! However, we are not responsible for what is left at the studio. We hold found items for up to two weeks. If you want to confirm your items are in the lost and found, please call the studio and ask the Experience Manager at the front desk to check for you. If valuable items like credit cards, keys, or jewelry are found, they are held behind the desk, where the Experience Manager will return them to you. If you leave your mat, we will hold onto it for one month. After one month, we donate all mats to Mats for Mutts. 

Most of our instructors are on Spotify. Feel free to browse for them by name and then choose the playlists you would like to follow.